Better Together: Scaling AV and Digital Services in Canada
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In 2026, the future of work isn't just hybrid—it's a seamless fusion of audio-visual technology and digital services designed to eliminate friction, enhance security, and empower employees. Megan Moree of Ricoh Canada and Ahmed Amin of ET Group reveal how their strategic merger is transforming workplace experiences across Canada by combining Ricoh’s global infrastructure with ET Group’s deep AV engineering expertise. The result? A single, end-to-end service model that delivers consistent, secure, and scalable collaboration environments—no matter the location or device. Far from a mere tech upgrade, this integration is a cultural and operational revolution: one that prioritizes people over platforms, standardizes experiences to reduce risk, and treats every employee interaction as mission-critical. As both leaders emphasize, the most powerful technology is the one that disappears—letting humans focus on what they do best. The conversation underscores a bold truth: in regulated industries like healthcare and finance, a fragmented AV setup isn’t just inconvenient—it’s a security liability. The real differentiator isn’t the latest gadget, but the ability to deliver a unified, governed, and reliable experience across every touchpoint.
A fragmented AV setup in 2026 is a security liability—consistency and integration are non-negotiable for regulated industries.
The future of work is not about technology for technology’s sake, but about designing systems that disappear so people can do their best work.
Prioritize the employee experience first—technology should serve people, not the other way around.
Culture and continuity are preserved during mergers when leaders intentionally protect flat organizational models and authentic client relationships.
Security, compliance, and reliability are no longer add-ons—they’re baked into the design of every workplace experience.
…and 3 more takeaways available in PodZeus
Welcome & Introduction to the Future of Work
Kripa Anand introduces the episode, setting the stage for a discussion on how digital services and AV technology are redefining the modern workplace in Canada. The episode is sponsored by UPS.
The Strategic Merger: Ricoh & ET Group
“We can really provide together a single end-to-end experience for our customers that supports, as you mentioned, the dramatic changes in today's workplace.”
Scaling AV for Hybrid Work: Consistency, Scale, and Simplicity
“Whether you walk into a room in your organization in Toronto, Vancouver, Yellowknife, or even joining remotely, the experience just works. It's consistent, it's intuitive, it's reliable and it's dependable.”
Security & Compliance in Regulated Industries
“In 2026, a good enough hybrid setup is a security liability. You cannot afford to have fragmented tools managing your most sensitive communications.”
Culture, Continuity, and the Human-Centered Future
Ahmed and Megan reflect on how the merger preserves culture, flat organizational models, and employee authenticity—proving that people-first leadership is key to long-term success.
“In 2026, a good enough hybrid setup is a security liability. You cannot afford to have fragmented tools managing your most sensitive communications.”
“Someday you will thank yourself for never giving up.”
“Whether you walk into a room in your organization in Toronto, Vancouver, Yellowknife, or even joining remotely, the experience just works. It's consistent, it's intuitive, it's reliable and it's dependable.”
Host
Guests
Ricoh Canada
organization
ET Group
organization
Megan Moree
person
Ahmed Amin
person
Kripa Anand
person
UPS
organization
ADP
organization
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