Maryjo Charbonnier: From Jobs to Skills: How AI Is Rewiring the Workforce (Live @ Unleash 2026)

In this live episode of The POZCAST recorded at Unleash 2026, host Adam Posner sits down with Mary Jo Charbonnier, CHRO of Kindrel, the world’s largest managed infrastructure services firm, to explore how AI is fundamentally transforming the workforce through skills-based talent management. Mary Jo emphasizes that AI is not replacing HR but amplifying its strategic role by enabling deeper understanding of employee skills, automating work assignments, and improving customer service delivery. She shares how Kindrel uses AI to translate customer needs into skill requirements, match employees to projects, and encourage employees to 'make themselves discoverable' by proactively sharing their skills—especially those that drive business value. A key theme is the importance of human oversight: AI is used for insight generation and data analysis, but never for making final decisions about people. Mary Jo stresses that empathy, continuous learning, and intentional career development are more critical than ever in an age of rapid change. She also offers practical advice for conference attendees, urging them to set clear learning goals and measure personal ROI. The episode concludes with a candid discussion on AI’s impact on jobs, where Mary Jo reframes the narrative: rather than fearing job loss, individuals should focus on upskilling and staying adaptable. She champions a culture of 'restlessness'—continuous innovation and growth—as the core of Kindrel’s values. The conversation underscores that the future of work isn’t about machines replacing humans, but about humans leveraging AI to unlock their potential. Mary Jo’s insights offer a blueprint for HR leaders and professionals alike: embrace AI as a tool for empowerment, not automation, and prioritize transparency, ethics, and human connection in the transformation journey.