United Airlines cracks down on no headphones
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In this episode of the Kim Komando Daily Tech Update, the host begins with a sponsored segment promoting Rocket Money, a financial management app that helps users track subscriptions, automate savings, and avoid overspending. She then shifts to a growing concern around AI-generated content, highlighting how AI-created music and imagery are now appearing in mainstream platforms like Apple Music. The episode features a listener call from Kevin in Virginia, who recounts falling victim to a sophisticated tech support scam that used a fake Apple support page and screen-sharing software called Eperius Remote. After 45 minutes of remote access, Kevin realized he had nearly been tricked into purchasing gift cards and exposing sensitive personal data. The incident raises serious concerns about voice cloning and voice-based authentication, especially as AI can now replicate voices from just seconds of audio. Kim confirms that this is a real and growing threat, citing a Vice experiment where a bank account was breached using only a few seconds of recorded voice. She advises listeners to strengthen their banking security with multi-factor authentication, consider deactivating voice passwords, and avoid searching for customer service numbers online. The episode concludes with a plug for Kim’s free daily newsletter, The Current, which delivers concise tech insights.
Always verify customer service numbers through official sources like commando.com—never Google them.
Be extremely cautious with screen-sharing during tech support calls; scammers can access your entire device.
Voice-based authentication is vulnerable to AI voice cloning—consider disabling voice passwords for banking.
Use multi-factor authentication (like authenticator apps and text-based codes) for all financial accounts.
Keep sensitive data segmented across multiple bank accounts to limit exposure if one is compromised.
Sponsored: Rocket Money for Financial Control
Kim promotes Rocket Money, a financial app that helps users track subscriptions, automate savings, and avoid overspending, with real user savings averaging over $70 per month.
AI’s Rise in Media and Consumer Trust
Kim discusses the increasing presence of AI-generated content, including two AI-created songs in Apple Music’s Top 10, and how brands like American Eagle and Dove are emphasizing human authenticity to build consumer trust.
Listener Call: Tech Support Scam via Fake Apple Support
“They had access to my iPhone for 45 minutes through a screen share, and the app was called Eperius Remote.”
The Dangers of Voice Cloning and AI Authentication
“They didn't have 15 seconds of my voice. They had 45 minutes of my voice.”
Protecting Your Finances: Security Best Practices
“You're not being paranoid. You're not being crazy. You're not thinking like, oh, the world's ending. No, we're just being realistic.”
“They didn't have 15 seconds of my voice. They had 45 minutes of my voice.”
“It took 15 seconds of her voice off of her social media and then recreated her voice. That is so fantastic and wonderful, but it terrifies me.”
“They had access to my iPhone for 45 minutes through a screen share, and the app was called Eperius Remote.”
Host
Guest
Kim Komando
person
Kevin
person
Rocket Money
product
NetSuite
organization
Eddie Dalton
other
Apple Music
other
Commando.com
product
GetKim.com
product
Eperius Remote
product
Dove
brand
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