GA 627 | Value Stream Mapping on University Campuses with Kristin Kielich

In this energizing episode of the Gemba Academy Podcast, host Ron Pereira welcomes Kristen Kielich, Director of Operational Excellence at the University of California Office of the President, to discuss how lean principles are being applied across a vast, non-manufacturing ecosystem. Kristen shares her journey from sustainability in higher education to leading a transformative continuous improvement initiative across 10 UC campuses, six health centers, and three national laboratories. She emphasizes the importance of starting with the 'northern star'—aligning operations with the institution’s mission—and using tools like value stream mapping, root cause analysis, and the A3 process to drive real impact. Despite initial skepticism about lean in academia, Kristen highlights how translating lean language into everyday terms, empowering staff with yellow and green belt certifications, and focusing on quick wins have created a culture of continuous improvement. The team has already achieved millions in savings, improved processes like travel portals and procurement, and built a community of practice to sustain momentum. Kristen’s approach centers on strategic prioritization, change management, and collaboration—especially with technology teams to ensure automation complements, rather than amplifies, waste. She stresses that lean is not a one-size-fits-all tool but a mindset rooted in the scientific method and service to stakeholders. The episode closes with a powerful call to action: continuous improvement should be second nature, and everyone should leave with a tangible takeaway. Her passion, energy, and practical insights make this a must-listen for anyone in education, healthcare, or public sector operations seeking to drive meaningful change.