Changing AdviceTech Done Right #2

In Episode 2 of the two-part series 'Changing AdviceTech Done Right', host Sasha Ludakovsky explores the critical yet often overlooked phase of technology implementation in financial advice practices: change management. Featuring Chloe Liao, Practice Manager at Byfield Wealth Management, and Leanne Boguev, Head of Customer Success at Plutosoft, the episode delves into the emotional, psychological, and operational challenges of switching CRM systems. Chloe shares her firsthand experience leading her team through a transition to Plutosoft, highlighting the importance of team alignment, psychological resilience, and proactive change management strategies such as gamification, structured training, and open communication. Leanne emphasizes the role of a structured onboarding process, data migration support, and leadership buy-in from the start. Both guests stress that the decision to switch is only the beginning—true success lies in managing the human side of change, including grief, resistance, and identity shifts. The episode concludes with actionable advice: clarity of purpose, early data cleanup, and surrounding oneself with supportive networks to make the transition smoother and more sustainable. Key takeaways include recognizing that software transitions are as much about people as they are about technology, preparing for emotional resistance by normalizing the 'grief phase', and using incentives and team collaboration to maintain momentum. Advisors are encouraged to start preparing now—not just technically, but culturally—by aligning teams around a clear 'why' and avoiding the sunk cost fallacy. The episode underscores that while change is daunting, with the right mindset and support, it can lead to transformative improvements in efficiency, client engagement, and business scalability.