Nishaminy Kasbekar, BS, PharmD, Chief Pharmacy Officer at Penn Medicine
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In this episode of the Becker's Pharmacy Leadership Podcast, Ella Jeffries interviews Dr. Nishaminy Kasbekar, Chief Pharmacy Officer at Penn Medicine, about the future of pharmacy care delivery. Dr. Kasbekar outlines a transformative vision for pharmacy centered on patient convenience, clinical integration, and technology—particularly automation and AI. She shares how Penn Medicine is embedding pharmacists across inpatient and outpatient settings, leveraging robotic dispensing systems, and using AI to streamline prior authorizations, freeing staff for higher-value clinical work. The conversation highlights evolving roles for both pharmacists and pharmacy technicians, with an emphasis on adaptive skills like pharmacogenomics, digital health fluency, and patient-centered communication. Dr. Kasbekar also discusses challenges in change management and workforce sustainability, stressing the need for continuous learning and cultural adaptation. Looking ahead, she envisions pharmacies as dynamic, community-based care hubs offering home-based and diagnostic services, driven by consumer demand for convenience and accessibility.
Embed pharmacists across clinical teams to improve patient safety, adherence, and outcomes.
Use AI and automation to eliminate repetitive tasks and redirect staff toward direct patient care.
Invest in workforce development with skills in digital health, pharmacogenomics, and interprofessional collaboration.
Measure success through metrics like time to therapy, readmission rates, and prior authorization turnaround.
Prioritize change management and cultural adaptation when implementing new pharmacy models.
…and 3 more takeaways available in PodZeus
The Future of Pharmacy: Patient-Centered, Integrated, Tech-Driven
“Shifting the pharmacy model from kind of being location based to being centered more on patient convenience, providing home-based care and then some digital touch points.”
Implementing Automation and AI at Penn Medicine
“It's really transformed our prior authorization workflow and allowed our staff to kind of redirect their energy more towards direct patient care and patient support.”
Redefining Roles: Pharmacists and Technicians in Clinical Care
“We're not just seeing pharmacists advance, we're kind of seeing the entire pharmacy department kind of move forward and be more clinically integrated, I would say than ever before.”
Measuring Impact: From Access to Outcomes
Dr. Kasbekar explains how Penn Medicine tracks improvements in patient care through measurable outcomes like time to therapy, adherence rates, readmission rates, and financial transparency.
Balancing Innovation, Cost, and Workforce Sustainability
The discussion addresses the tension between innovation and cost pressures, emphasizing ROI not just financially but in terms of workforce development, patient experience, and system integration.
“I think today it is really change management. It is getting our students, our pharmacists that are in the workforce, our technicians to understand that change isn't coming, that it's actually here.”
“It's really transformed our prior authorization workflow and allowed our staff to kind of redirect their energy more towards direct patient care and patient support.”
“Shifting the pharmacy model from kind of being location based to being centered more on patient convenience, providing home-based care and then some digital touch points.”
Host
Guest
Nishaminy Kasbekar
person
Penn Medicine
organization
Prior authorization
other
Pharmacy technicians
person
Ella Jeffries
person
Home-based care
other
AI-powered clinical reasoning platform
other
Transitions of care
other
Pharmacogenomics
other
Digital health
other
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