How AdventHealth Navigates Workforce, Operations and Care Continuity

This episode of the Becker's Healthcare Podcast explores how AdventHealth successfully navigated the complex rollout of Epic Lumens across its 56-hospital system, focusing on workforce strategy, operational continuity, and care delivery during a major IT transformation. Tony DeSantis, Executive Director of Procedural and Clinical Imaging Systems at AdventHealth, and Ansley Miller, Strategic Account Executive at Insight Global Health, detail a two-year implementation that prioritized clinician engagement, phased deployment, and a hybrid support model combining internal AdventHealth IT teams with Insight Global’s staffing and coordination expertise. The partnership shifted from traditional staff augmentation to a deeply integrated, collaborative approach—featuring roadshows, pod-based operational models, and real-time escalation paths—that ensured minimal disruption, high user confidence, and strong care continuity. Key to their success was early and sustained clinician involvement, proactive change management, and a shared commitment to being 'on the spot' for end users at every turn. The episode highlights how strategic partnerships can transform large-scale health IT projects from high-risk endeavors into smooth, efficient transitions. Both leaders emphasize that the true differentiator was not just staffing, but collaboration, agility, and a shared ownership of outcomes. The model proved cost-effective, scalable, and highly responsive, with near-zero incident rates during go-live. These lessons have reshaped how AdventHealth and Insight Global approach future implementations, setting a new standard for integrated, human-centered healthcare IT rollouts.