Designing AI with Nurses to Reduce Burnout and Improve Care Delivery
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This episode of the Becker's Healthcare Podcast, recorded during National Nurses Week, explores how nurses are being actively involved in designing AI tools to reduce burnout and improve patient care. Host Molly Gamble speaks with Jennifer Gamm-Rushman from Cincinnati Children's Hospital Medical Center and Amy McCarthy, Chief Nursing Officer at Hippocratic AI, about their collaborative work on Nurse Copilot—a nurse-facing AI application designed to automate administrative tasks like patient and family education, discharge prep, and admission support. The conversation highlights the critical importance of co-designing technology with frontline nurses, emphasizing trust, empathy, and safety as foundational to adoption. Nurses share how being included in the design process—from testing to feedback—has led to greater ownership and enthusiasm, transforming the tool into a trusted partner rather than an added burden. Both guests envision a future where AI enhances, rather than replaces, the human elements of nursing, allowing nurses to focus on high-level clinical judgment and patient connection while reducing cognitive overload and moral injury. Key takeaways include the necessity of involving nurses in every stage of AI development, the power of iterative feedback loops to build trust, and the transformative potential of AI to restore joy and purpose to nursing. The episode underscores that successful AI integration in healthcare depends not on technological prowess alone, but on deep clinical insight, human-centered design, and a commitment to empowering nurses as leaders in innovation. The future of nursing, as described by both guests, is one where AI acts as a true copilot—augmenting human expertise, reducing burnout, and enabling more meaningful patient interactions.
Co-designing AI with frontline nurses leads to higher trust, adoption, and ownership of technology.
AI should be designed to reduce administrative burden and cognitive overload, freeing nurses to focus on humanistic, high-level care.
Rigorous testing by nurses—over 7,500 in one model—ensures safety, accuracy, and resilience to edge cases.
Trust is built through transparency, real-time feedback, and visible incorporation of nurse input into product evolution.
The future of nursing lies in AI as a copilot, not a replacement, enabling nurses to thrive and reduce burnout.
…and 3 more takeaways available in PodZeus
Introduction: Celebrating Nurses and the AI Opportunity
“This was exactly the conversation I had hoped for during Nurses Week, not just celebrating nurses, but listening to them, understanding them, and really building for what they need.”
The Nursing Crisis and the Need for Innovation
Jennifer Gamm-Rushman discusses the ongoing nursing shortage, burnout, and the need to support nurses with tools that allow them to work at the top of their license and focus on humanistic care.
From Passion to Product: Launching Nurse Copilot
“It was very important to me... to sit down with nurses, to sit down with clinicians from the very beginning and to say, so here's the product that we're thinking about. Tell me, does this work? Does it not?”
Building Trust: Safety, Empathy, and Human-Centered Design
“I love you. And, you know, the AI kind of said, well, I'm not, I'm an AI. I'm not a person, but it was, it is a very humanistic experience.”
The Engine Behind the AI: Rigorous Testing and Safety Standards
“Try to break the system, try to throw all of those edge cases out there to make sure that at the end of the day, no matter what a patient says or throws at the agent, that we are prepared to handle that conversation in a safe and compassionate manner.”
“I love you. And, you know, the AI kind of said, well, I'm not, I'm an AI. I'm not a person, but it was, it is a very humanistic experience.”
“Try to break the system, try to throw all of those edge cases out there to make sure that at the end of the day, no matter what a patient says or throws at the agent, that we are prepared to handle that conversation in a safe and compassionate manner.”
“It was very important to me... to sit down with nurses, to sit down with clinicians from the very beginning and to say, so here's the product that we're thinking about. Tell me, does this work? Does it not?”
Host
Guests
Amy McCarthy
person
Nurse Copilot
product
Jennifer Gamm-Rushman
person
Hippocratic AI
organization
Cincinnati Children's Hospital Medical Center
organization
Molly Gamble
person
National Nurses Week
other
Polaris 5.0
product
Becker's Healthcare Podcast
media
Constellation Model
other
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